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Have your say. Your feedback will help us to refine the proposal for Elizabeth Harbour

SURVEY CLOSED: Elizabeth Harbour

CLOSED: Elizabeth Harbour Survey

Your feedback will help us to refine the proposal for Elizabeth Harbour, ahead of making a planning application on the final design.

Have your say. Tell us about your experience of St Helier Harbour

SURVEY CLOSED: 'What does St Helier Harbour mean to you'

Please tell us about your experience of St Helier Harbour and how we could make it better.

An overview of the results of our Sense of Place Survey 

Sense of Place Survey Overview 

What St Helier Harbour means to you&nbsp;Through a dedicated Sense of Place survey, we asked Islanders for their thoughts on the wider harbour area. We wanted to better understand the identity and distinctiveness that is wrapped up in the character, fabric, look, feel, sights, sounds and smells of the Harbour, as well as in the memories, meaning and promise that it holds for people.&nbsp;We also wanted to understand how people interact with the harbour- how they arrive here and move around, and the challenges they face in doing this. We asked about how the experience of this area might be improved and invited respondents to share with us their memories of this place as well as their hopes for the future.&nbsp;We received a total of 229 responses to this survey. The results can be found on the following pages.<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676978732/projects/62e7a693b200f592a2b0c3bb/wjyaojxpfr8rwigwryww.png" class="fr-fic fr-dib">

Question 1: How familiar are you with St Helier Harbour?

There were 225 responses to this question.&nbsp;In terms of their familiarity with St Helier Harbour:<ul><li>62% of respondents are very familiar with it</li><li>27% are quite familiar</li><li>11% are familiar with certain parts</li></ul><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676638599/projects/62e7a693b200f592a2b0c3bb/y0ubbvdebxfhhfinqpfy.png" class="fr-fic fr-dib" style="width: 600px;" alt="graphs showing results for the question How familiar are you with St Helier Harbour. Of 225 responses, 139 were very familiar, 60 were quite familiar and 26 people were familiar with only some parts">

Question 2: How do you arrive at St Helier Harbour? 

There were 196 responses to this question. In terms of mode of transport, most people are likely to arrive by car with a significant number arriving on foot, followed by those arriving by bicycle.<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676638745/projects/62e7a693b200f592a2b0c3bb/pqlqilt1oxwnhn7cwuqi.png" class="fr-fic fr-dib" style="width: 600px;">

Question 3: Do you have any challenges/difficulties with the journey to or around the Harbour area?

There were 131 responses to this question. While 38% of respondents indicated no difficulty with their journey to and around the Harbour area, the remainder highlighted a number of key challenges as follows:Access and accessibility&nbsp;<ul><li>Crossing La Route de la Liberation needs to be addressed</li><li>Getting from one part of the Harbour to another &ndash; cross movement - is difficult</li><li>The walking areas are narrow and cluttered</li><li>The dual use pedestrian/cycle paths are too narrow</li><li>Crossing roads with large trucks feels unsafe</li><li>There&rsquo;s not much cover for pedestrians</li><li>No convenient access to public transport</li><li>Access to and around the harbours for disabled people is problematic</li><li>Signage and wayfinding need to be addressed&nbsp;</li></ul>Below are a selection of quotes from the feedback received.&nbsp;<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676462708/projects/62e7a693b200f592a2b0c3bb/lbbybd3fquztfodrxpzd.png" class="fr-fic fr-dib" style="width: 700px;">Parking<ul><li>A lack of convenient public parking</li><li>A lack of parking for marine traders, boat owners, other port users, and permit holders</li></ul>Below are a selection of quotes from the feedback received.&nbsp;<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676908075/projects/62e7a693b200f592a2b0c3bb/vu8nzmfxtdtpze96lqmr.png" class="fr-fic fr-dib" style="width: 700px;">Traffic congestion<ul><li>Traffic volumes at peak times or when ferries are disembarking passengers&nbsp;</li><li>Too much traffic around Esplanade making it difficult to get to&nbsp;</li><li>The restricted size and capacity of the main access road</li><li>Freight traffic having to cross from storage</li></ul>Below are a selection of quotes from the feedback received.&nbsp;<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676907408/projects/62e7a693b200f592a2b0c3bb/jeyyoulwonjbuovruc9a.png" class="fr-fic fr-dib" style="width: 700px;">

Question 4: How would you rate your experience of the Harbour?

There were 174 responses to this question. Respondents rated their experience of the Harbour as follows;<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676911896/projects/62e7a693b200f592a2b0c3bb/jq1mrb7mh7cmnfbnwtmi.png" class="fr-fic fr-dib" style="width: 700px;">

Question 5: What do you do at St Helier Harbour?

There were 176 responses to this question.In terms of the 284 choices selected, they broke down into:&nbsp;<ul><li>142 visit St Helier Harbour</li><li>99 pass through</li><li>31 work there</li><li>11 live there</li></ul><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676639596/projects/62e7a693b200f592a2b0c3bb/fcnwmpv3zsougxl0kfgw.png" class="fr-fic fr-dib" style="width: 700px;">

Question 6: What was the reason for your visit?

There were 159 responses to this question. Here again, respondents were free to select all the categories which applied. The top most frequently cited reasons for visiting the Harbour were;<ul><li>To take the ferry</li><li>To walk</li><li>To sail / go boating</li><li>To sit and take in the views</li></ul> <img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1677067025/projects/62e7a693b200f592a2b0c3bb/t2oyf1g6kh5fig6ietsu.png" class="fr-fic fr-dib" style="width: 950px;">

Question 7: When you think about the Harbour area, what are the important considerations for the future?

There were 169 responses to this question. The most important considerations cited by respondents in terms of the future development of the Harbour included the need to;&nbsp;<ul><li>Have excellent access for all</li><li>Reflect Jersey&#39;s history</li><li>Have places to socialise</li><li>Be walkable</li><li>Reflect Jersey&#39;s identity</li><li>Be easy to get around</li><li>Have more places to eat</li><li>Be safe</li></ul><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1677062753/projects/62e7a693b200f592a2b0c3bb/luptmkjcj4dt1dvnbzur.png" class="fr-fic fr-dib" style="width: 950px;">

Question 8: Is there anything else you think we should consider when refining our proposals for Elizabeth Harbour?

The survey posed a number of questions which invited free form text responses.&nbsp;These questions sought to explore those places, memories, and activities which are special for people; the things we might do to enhance the experience of the Harbour for everyone as well as the things we need to be mindful of in taking our plans forward.&nbsp;In capturing the responses over the next three pages, we have identified the key themes which emerged along with a sample of quotations which amplify the sentiments expressed.Memorable activities and places&nbsp;<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676907497/projects/62e7a693b200f592a2b0c3bb/gtrwuim6amaqktriakjb.png" class="fr-fic fr-dib" style="width: 700px;">What we need to do to improve the experience for everyone<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676636310/projects/62e7a693b200f592a2b0c3bb/wkludim6dux2nm6zguja.png" class="fr-fic fr-dib" style="width: 700px;"><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676636471/projects/62e7a693b200f592a2b0c3bb/cwp5rhouwy0z6hemxv26.png" class="fr-fic fr-dib" style="width: 700px;"> Thank you for going through the survey overview. Sign up <a href="https://harbourmasterplan.commonplace.is/news" rel="noopener noreferrer" target="_blank">here</a> to receive updates related to this project by adding your email address to the right-hand side of the screen.&nbsp;

An overview of the results of our Elizabeth Harbour Consultation Survey

Elizabeth Harbour Consultation Survey Overview 

Overview 

In Autumn 2022, we asked Islanders to give their views on our proposals for the redevelopment of Elizabeth Harbour as part of a public consultation on the future of St Helier Harbour. We also asked for feedback on what the harbour area as a whole means to Islanders. We received 464 responses to the Elizabeth Harbour survey.Following the close of the public consultation, we can now give an overview of the results. These valuable insights have helped us to refine the design for Elizabeth Harbour, given us a better understanding of how Islanders are currently using the harbour area and considerations of how we might develop future projects.&nbsp;We would like to thank all those who provided feedback to the consultation.&nbsp;

Question 1: Where do you live?  

99% of participants responded to this question.&nbsp;<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676891429/projects/62e7a693b200f592a2b0c3bb/mmdudnoidtizllkavdc0.png" class="fr-fic fr-dib" style="width: 600px;">

Question 2: How do you currently use Elizabeth Harbour? 

79% of participants responded to this question.<ul><li id="isPasted">The majority of respondents use Elizabeth Harbour as vehicle passengers&nbsp;</li></ul>Respondents that selected &ldquo;something else&rdquo; submitted:&nbsp;<ul><li id="isPasted">Foot or car depending on my needs&nbsp;</li><li id="isPasted">Car and trailer</li><li id="isPasted">Recreation - walking around the area</li><li id="isPasted">Nearby stakeholder</li><li id="isPasted">Local business owner</li><li id="isPasted">Pick up passengers who are visiting</li><li id="isPasted">I rarely use the actual Harbour, but often walk in the surrounding areas&nbsp;</li><li id="isPasted">Fishing with Grandchildren</li><li id="isPasted">Ferry car driver</li><li id="isPasted">Boat owner</li><li id="isPasted">Previous employee of Condor (2016 season)</li><li id="isPasted">Live at Albert Pier / Elizabeth Harbour</li></ul><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676891469/projects/62e7a693b200f592a2b0c3bb/ayv35b61c5uj6jtcxoal.png" class="fr-fic fr-dib" style="width: 600px;">

Question 3: How do you travel to Elizabeth Harbour?  

74% of participants responded to this question.<ul><li id="isPasted">The majority of respondents travel to Elizabeth Harbour using a vehicle</li></ul>Respondents that selected &ldquo;something else&rdquo; submitted:&nbsp;<ul><li>Motorcycle: 12</li><li>Dropped off: 2</li><li>Ship: 1&nbsp;</li><li>Other: 4&nbsp;</li></ul><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676891513/projects/62e7a693b200f592a2b0c3bb/m7uz4wnrqvlnccc7hsql.png" class="fr-fic fr-dib" style="width: 600px;">

Question 4: How many times a year do you currently use Elizabeth Harbour?

73% of participants responded to this question.<ul><li id="isPasted">The majority of respondents use Elizabeth Harbour 1-4 times a year</li></ul><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676891547/projects/62e7a693b200f592a2b0c3bb/u9rhayo1tgwyduit4tr5.png" class="fr-fic fr-dib" style="width: 600px;">

Question 5: Do you think the new road layout will improve Elizabeth Harbour?

69% of participants responded to this question.309 participants responded regarding cars and campervans:&nbsp;<ul><li id="isPasted">Yes: 47%&nbsp;</li><li id="isPasted">No: 19%&nbsp;</li><li id="isPasted">Don&rsquo;t Know: 34%</li></ul>303 participants responded regarding pedestrians:<ul><li>Yes: 46%</li><li>No: 14%&nbsp;</li><li>Don&rsquo;t Know: 40%</li></ul>285 participants responded regarding freight transport:<ul><li>Yes: 45%</li><li>No: 11%</li><li>Don&rsquo;t Know: 44%</li></ul>293 participants responded regarding bicycles:&nbsp;<ul><li>Yes: 39%</li><li>No: 13%</li><li>Don&rsquo;t Know: 48%</li></ul>288 participants responded regarding wheelchair users:&nbsp;<ul><li>Yes: 29%</li><li>No: 11%</li><li>Don&rsquo;t Know: 60%</li></ul><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676891601/projects/62e7a693b200f592a2b0c3bb/fqhakktp5tkvuu1i22b2.png" class="fr-fic fr-dib" style="width: 600px;">

Question 6: What are your thoughts about our proposals for Elizabeth Harbour? 

51% of participants responded to this question. An overview of feedback is:<ul><li>Comments provided which support the redevelopment proposals and how the harbour needs modernising</li><li>Comments made about the desire for improved facilities in the new terminal building&nbsp;</li><li>There was interest expressed in further detail on the proposals, particularly the road layout</li><li>Queries about the capacity of the passenger car queuing lanes</li><li>Concerns about the amount of traffic on the roads surrounding Elizabeth Harbour and the impact this could have on neighbouring residents</li><li>Concerns over fright movement on the roads surrounding Elizabeth Harbour</li><li>Comments about the co-location of freight and ferry operations, particularly noise levels for neighbouring residents</li><li>Questions raised about the future of New North Quay</li><li>The importance of ensuring historic nature of harbour is maintained during development was highlighted, as was ensuring it&rsquo;s cared for in future</li><li>Points about the positive impact of the proposals for St Helier Marina and Albert Pier moorings and users</li></ul><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676644300/projects/62e7a693b200f592a2b0c3bb/zeeeelqcccmpfzhdbdeb.png" class="fr-fic fr-dib">

Question 7: What are your thoughts about the proposed terminal building? 

48% of participants responded to this question. Many themes from the previous questions were repeated. An overview of feedback is:<ul><li>Comments about the current terminal building being aged and not fit for purpose</li><li>Queries about how the current building is not fit for purpose anymore, when it was only built in the late 1980s</li><li>Views that the new terminal building should be more passenger friendly, with better access for those with restricted mobility&nbsp;</li><li>It was felt the new building is in a better location and would be a much improved first impression of Jersey for visitors</li><li>Comments on how foot passengers would board the ferries and if the proposals include upgrading the foot passenger tunnels</li><li>The lower height of the new terminal building was welcomed, with comments about how our proposals will improve views of Elizabeth Castle</li><li>Comments about what facilities would be included within the new building, such as restaurants, rest facilities and waiting areas</li><li>A number of respondents talked about the need to promote Jersey as a brand</li><li>Questions about harbour operations and future construction</li></ul><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1676904352/projects/62e7a693b200f592a2b0c3bb/obqtfsfvdhsp5yocwfgj.png" class="fr-fic fr-dib">*An architect&rsquo;s impression of what the new passenger terminal at Elizabeth Harbour could look like. Please note, this is not the final design.

Question 8: Is there anything else you think we should consider when refining our proposals for Elizabeth Harbour? 

46% of participants responded to this question. An overview of feedback is:<ul><li id="isPasted">Comments and suggestions about the facilities provided within the new terminal building</li><li id="isPasted">Comments on the provision of adequate space for pick up and drop, along with parking provisions at Elizabeth Harbour</li><li id="isPasted">Comments about the inclusion of shelter from the elements for waiting foot passengers and cyclists, and the provision of storage or cyclists&nbsp;</li><li id="isPasted">Requests for making the building accessible to all users &nbsp;</li><li id="isPasted">Suggestions the new terminal building will be a welcomed first and last impression of Jersey for visitors</li><li id="isPasted">Further comments on providing views of Elizabeth Castle</li><li id="isPasted">Queries on the design of the suspended deck and how the spending beach will be protected&nbsp;</li><li id="isPasted">Questions about the possibility for cruise ships to visit the harbour&nbsp;</li><li id="isPasted">Further concern expressed about the small space allocated for freight and ferry operations due to the co-location&nbsp;</li><li id="isPasted">Queries about ferry operations and future schedules&nbsp;</li><li id="isPasted">Comments on the lack of public transport directly to Elizabeth Harbour</li><li id="isPasted">Requests to accommodate elderly or disabled passengers travel from St Helier to Elizabeth Harbour&nbsp;</li><li id="isPasted">Suggestions the harbour should accommodate cruise ships&nbsp;</li></ul>

What happens next? 

We are currently finalising the planning application for Elizabeth Harbour. The feedback received as part of the public consultation has provide valuable insights into where our proposals can be refined.&nbsp;As part of our planning application, we will provide a Statement of Community Participation, which will include a summary of the feedback received and the response to this feedback from the project team. This will be available to view on the Government of Jersey website, once the planning application has been submitted. &nbsp;We would like to thank you again for providing such valuable feedback, which has helped the team to refine our design for Islanders and all those using Elizabeth Harbour.&nbsp;To stay up to date with news about Elizabeth Harbour and future Master Plan projects, please sign up to our mailing list <a href="https://harbourmasterplan.commonplace.is/news" rel="noopener noreferrer" target="_blank">here</a>.

View the latest information on the status of the Elizabeth Harbour planning application 

Harbour Master Plan planning application published

Harbour Master Plan  planning application published

The planning application for the redevelopment of Elizabeth Harbour, as part of the Harbour Master Plan, has been submitted and published on gov.je. A summary of the consultation responses has also been included in an accompanying Statement of Community Participation.<a data-uw-rm-brl="false" href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.je%2Fcitizen%2Fplanning%2Fpages%2FPlanningApplicationDetail.aspx%3Fs%3D1%26r%3DP%2F2023%2F0062&data=05%7C01%7CHannah.Burgess%40mottmac.com%7C556e396aa7e44713414908db157ad335%7Ca2bed0c459574f73b0c2a811407590fb%7C0%7C0%7C638127389491822844%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Bq3zX4VcHGcxUmTdRbwtJmyxwnEqxunS%2BUYLiRpXS1A%3D&reserved=0">&nbsp;Planning Application Detail (gov.je)</a><img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1677148581/projects/62e7a693b200f592a2b0c3bb/n72zvc2fk81bju5gc8au.jpg" class="fr-fic fr-dib" data-uw-rm-ima="ai-w">*An architect&rsquo;s impression of what the new passenger terminal at Elizabeth Harbour could look like. Please note, this is not the final design.&nbsp;Elizabeth Harbour&nbsp;The Elizabeth Harbour redevelopment scheme is the catalyst for the wider St Helier Harbour Master Plan and is critical to maintaining the Island&rsquo;s lifeline, with 98.6% of all goods entering Jersey through St Helier Harbour.&nbsp;Moving the Lift On Lift Off (containerised) freight operation from the New North Quay to co-locate with Roll On Roll Off (trailered) freight facilities at Elizabeth Harbour will increase handling capacity, maximise the efficiency of port operations and allow for future capacity requirements. &nbsp;The scheme proposes a new reclaimed area and a suspended concrete deck constructed over the existing spending beach. The Elizabeth Terminal would be demolished and replaced by a new passenger terminal building in the north-west corner of the site.&nbsp;<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1677152640/projects/62e7a693b200f592a2b0c3bb/bkbidejduuxcwv9a6vct.jpg" class="fr-fic fr-dib">&nbsp;*An architect&rsquo;s impression of what the new passenger terminal at Elizabeth Harbour could look like. Please note, this is not the final design.&nbsp;The plans also include new facilities for Customs and Immigration, security and freight distribution. These structures have been designed with the materials and colours of the existing St Helier Harbour area in mind, celebrating its rich heritage and strong sense of identity.The proposed new layout also includes public realm which takes into consideration views from the consultation process. It will include marine pocket parks and a recreational area for children. It also improves access to the observation area south-west of Elizabeth Marina, and views of Elizabeth Castle. &nbsp;The planning application incorporates a comprehensive Environmental Statement which includes assessments and mitigations for the impact of the construction activities, including dredging and ongoing operations in the Elizabeth Harbour area. The buildings include the provision of solar panels and are designed with circular design principles. The project aims to minimise any environmental impact,&nbsp;while also providing social value for the Island.Harbour Master, Captain Bill Sadler, said: &ldquo;This is a significant milestone in our ambition to increase capacity, flexibility and resilience in our freight handling ability. It also proposes significant improvements to the passenger experience for those using the new terminal. At the heart of the plans are sustainable design and construction methods which are aligned with our <a data-uw-rm-brl="false" data-uw-rm-ext-link="" href="https://www.ports.je/sustainability/" id="isPasted" target="_blank">Ports, Planet and People Plan</a> and the Government of Jersey&rsquo;s Carbon Neutral Roadmap.&rdquo;The planning process is expected to take around six months.<img src="https://res.cloudinary.com/commonplace-digital-limited/image/upload/v1677149294/projects/62e7a693b200f592a2b0c3bb/xscvbpairaoupodkcvnz.jpg" class="fr-fic fr-dib"><a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gov.je%2Fcitizen%2Fplanning%2Fpages%2FPlanningApplicationDetail.aspx%3Fs%3D1%26r%3DP%2F2023%2F0062&data=05%7C01%7CHannah.Burgess%40mottmac.com%7C556e396aa7e44713414908db157ad335%7Ca2bed0c459574f73b0c2a811407590fb%7C0%7C0%7C638127389491822844%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Bq3zX4VcHGcxUmTdRbwtJmyxwnEqxunS%2BUYLiRpXS1A%3D&reserved=0" data-uw-rm-brl="false" data-uw-rm-empty-ctrl=""></a>&nbsp;*An architect&rsquo;s impression of what the new passenger terminal at Elizabeth Harbour could look like. Please note, this is not the final design.&nbsp;

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[Completed] SURVEY CLOSED: Elizabeth Harbour

[Completed] SURVEY CLOSED: 'What does St Helier Harbour mean to you'

Sense of Place Survey Overview

Elizabeth Harbour Consultation Survey Overview

Harbour Master Plan planning application published